The Small Print
We have a 100% happiness guarantee. If for any reason you are not completely satisfied with your experience with Ballard Kayak, please inform us promptly so we can address the unhappiness. To remedy your unhappiness, your next Ballard Kayak experience is on us.
Tour and rental fees are fully refundable up until 48 hours prior to the start of the tour or rental. Cancellations within 48 hours and no-shows are not refundable. Same day rental rescheduling requests are subject to a rescheduling fee of $15 per paddle craft and based on availability.
Corporate Events: For groups of 6 and more, an initial deposit of 50% is required upon signing the contract. The balance is due prior to the start of the event. All deposits are fully refundable up until 15 days prior to the event. Cancellations within 15 days will be refundable at the discretion of Ballard Kayak. Our goal will be to re-book the date and if possible refund your deposit. Cancellations within 5 days of the event are nonrefundable.
If your rental, tour or group outing is cancelled by Ballard Kayak due to weather, technical issues or any other reason, our goal will be to re-schedule. If that is not an option, we will provide a refund or voucher of equal value.